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Practice Exercise 1: Service Management

Pre requisite: On your local pc/laptop, create a folder named SMP1 . From there you can save all your files and screenshots there.

  1. Make sure to have git installed on your VM.
    run git —version to check.

  2. Configure Global User Information: Before setting up credentials, it's a good idea to configure your global user information, so your commits are associated with your identity. Run the following commands, replacing the placeholders with your actual information:
    git config --global user.name "Your Name"

    git config --global user.email "youremail@example.com“ 3. Clone this github repo https://github.com/RobssR/SMP1.git for the necessary files for the lab. 4. Go to the SMP1 folder to access the lab files /Acad

Service Request

Background

You are web developer at IT Solutions Inc., a leading technology company known for its comprehensive IT services. As part of your task, you have been assigned to build a webapp via Nginx. You have been given a server instance to deploy your web application. This task involves initiating the installation process by creating a request ticket in the company's IT Service Management system, GLPI.

Task: Create a Request Ticket for Nginx Web Server Installation

Instructions:

Step 1: Accessing GLPI

  • Open your web browser and navigate to the internal GLPI platform https://smp.acad.opswerks.net/.
  • Log in to your GLPI account using the credentials provided to you. Your username should be the first letter of your first name, followed by your last name (first letter capital). Example will be John Doe is jDoe. Default password is: @cad3my@2023.

Step 2: Creating the Request Ticket

  • Once logged in, you will be on the GLPI dashboard.
  • Locate and click on the "Create Ticket" or "New Request" option. This may be a button or link on the dashboard or the main navigation menu.

Step 3: Ticket Details

  • In the ticket creation form, you will find fields to fill out. Pay attention to the following:
  • Title: Enter a descriptive title for the ticket, e.g., "Nginx Web Server Installation Request STUDENT_NAME."
  • Watcher: Enter TECH as watcher.
  • Description: Provide a clear and concise description of the task. Specify that you need to set up the Nginx web server on a designated server.
  • Priority: Select an appropriate priority level based on the task's urgency and impact.
  • Server Information: Include the server's name, IP address, and any other relevant details that will assist the IT team.
  • Additional Notes: If there are any specific requirements for the installation, mention them here.

Step 4: Submitting the Request Ticket

  • Review the information you have entered to ensure accuracy and clarity.
  • Once you are satisfied, click the "Submit" or "Create Ticket" button to officially create the request.

Step 5: Submit Request Ticket for checking

  • Take a screenshot of the ticket you created and upload it in the drive below with the filename Student_Name_SRM1.
  • Service Request Lab1

The purpose of this exercise is to introduce the interns to Information technology service management (ITSM), task them with creating an Nginx web server installation request, emphasize clear documentation and professionalism, and provide hands-on experience with the IT service management system.