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Practice Exercise 1: Problem Management

Background

the incident in module 2, is actually the 5th time the critical_webapp went down the last week. All outages happening at around the same time. This recurring issue is causing significant disruptions to the business. Your task is to lead a problem management exercise to identify the root cause of the problem and develop a plan to prevent future occurrences.

  1. Create a Problem Ticket in GLPI using incident ticket.
  2. Identify the root cause of the recurring web application downtime. Update the problem ticket
  3. Develop a plan to prevent future occurrences and ensure business continuity. Update the problem ticket
  4. Assign responsibilities and establish a timeline for implementing the plan. Update the problem ticket

NOTE: You can put all the info in the description box.

  1. Once done, upload a screenshot of the problem ticket on the drive below:
  2. Problem Management Task 1

The purpose of this exercise is to tackle the recurring incidents of critical web application downtime through problem management. Participants will focus on identifying the root cause of these disruptions and crafting a prevention plan to ensure uninterrupted business operations. This exercise also involves assigning responsibilities and setting clear timelines for plan implementation, enabling participants to develop vital problem-solving skills and enhance system reliability to minimize future disruptions.